Orders are normally delivered on a next working day basis or on your selected date. This can change for non-UK mainland orders, please read more on our delivery information page.

If you have yet to receive your order, we’re sorry. Check with your neighbours first to see if they’ve signed for your parcel. For any orders that are delivered to a neighbour a calling card will be put through your door to advise you of the property name or number it has been delivered to. If you’re still not able to locate your parcel, don’t worry, please click here to contact us.

Please check out our delivery page for more information.

We currently offer delivery online throughout England, Wales and Scotland. For orders to the Channel Islands, Northern Ireland and Ireland please contact us for a quote.

Our cut off for next day delivery is 11am.

Yes, but your billing address must match the address that your payment card is registered to.

At the point that your parcel is dispatched from our warehouse you will receive an e-mail/text confirmation giving you full tracking information and a link to the courier partner’s website.

For parcel deliveries the courier will leave you a card with their details and consignment number giving full information on how to re-arrange the delivery.

If your order is being shipped by pallet someone needs to be in to check and sign for this. A member of our team will call you on the day of delivery with an estimated slot. If no one is present then you may be subject to a delivery recharge.

Your order will be dispatched from our warehouse in Manchester.

All larger items (grills/ BBQs/ Pizza Ovens) will be delivered by our 3^rd party pallet service. A member of the team will call you on the day of delivery with an estimated time slot.

Deliveries will be dropped at curb side and the outer packages must be checked before signing. If there are any signs of damage. Please sign as damaged and inform us immediately.